Late Deliveries
Delivery times vary by region. We strive to ensure your package arrives within the estimated timeframe. Delays may occur due to customs, weather, or peak seasons.
Delivery Information and Customs Requirements
Delivery times vary depending on your region. While we strive to ensure your package arrives within the estimated timeframe, delays can occur due to factors like customs processing, weather conditions, or peak shipping seasons.
Estimated Delivery Times:
- United States: Orders are generally delivered within 20 business days.
- Europe and Asia: Orders typically arrive in around 15 business days.
- Separate Shipments: Some items may be shipped separately and can arrive within 10 business days of each other.
Customs and Consignee ID Information:
For countries requiring a consignee ID, such as South Africa, your order may be delayed at your local customs office if the necessary information is not provided. This is especially applicable for:
- Orders valued over $50.
- Orders containing more than 5 items.
To avoid delays, please provide your consignee ID to our customer service team. The consignee ID is a unique identifier required by customs in some countries to release your package. It ensures that taxes, duties, and any required import documentation are correctly attributed to you as the recipient.
About IOSS:
For orders shipped to EU countries, we pay the Import One-Stop Shop (IOSS) fees to streamline the customs process. However, we do not have access to individual consignee IDs unless you provide this information. If your country requires a consignee ID and it is not submitted, your order might be delayed at customs until this is resolved.
For assistance or to submit your consignee ID, please contact our customer service team. Ensuring this information is complete will help expedite the delivery of your order.
Check tracking details, common delivery areas, and if necessary, please contact us for further assistance.