Damaged or Incorrect Items

Received a Damaged or Incorrect Item?

We strive for perfection, but occasionally mistakes can happen. If you received a damaged or incorrect item, please submit a ticket within 7 days of receiving your order. Be sure to include clear photos of the item and packaging for a quicker resolution. We are committed to making it right when errors occur!

Here are a few examples to help clarify:

• If you order a camera and we accidentally send you a water bottle, rest assured we will promptly replace your order with the correct item.
• If you order shoes and we mistakenly send you pants, we will send out the correct item immediately at no additional cost to you.
• However, if you order a necklace and feel it isn’t as shiny as you’d hoped, this would not qualify for a replacement, as preferences can vary.

Your satisfaction is our priority, and we are here to assist with any genuine issues. Please don’t hesitate to reach out for support!